Perishable goods: Returns are accepted only if the goods are damaged. You must contact us no more than 24 hours after receipt. You will need to return the item in its original, complete packaging. If the item has not been returned to us in its original condition we may refuse to accept the return. The original delivery documents will also need to accompany the goods, along with a receipt for the postage paid for returning the goods, if we are to issue a refund. In the event of breakages we will refund all damaged items. Please see our Contacts page for details on how to contact us. These terms do not affect your statutory rights as a consumer, or your right to return non-perishable goods under the Consumer Contracts Regulation.
Non-perishable goods: You have a right to return them during the cooling-off period of 14 days, regardless of the condition of the goods. You will still need to follow the above requirements of returning the item in its original, complete packaging.
